Frequent Questions

Frequently Asked Questions:       

We want to provide convenient, clear answers to all of your questions, so we've compiled this list of some frequently asked questions and answers about our practice, philosophy, and procedures. If there's anything we've left out, please feel free to contact us by phone or email.

Do you accept new patients and/or referrals?

Yes, we sure do!  We’re happy to accept new patients, as well as referrals and recommendations from our wonderful patients to their family and friends.  

You may request that a patient registration and health history forms be sent to you ahead of time, so you may complete them prior to the first visit, to save you time when you arrive.  We also appreciate recent records and/or x-rays (if appropriate) to be forwarded to our office, though they are not always needed.  In those cases for requesting dental records, we appreciate the patients themselves contacting the previous dentist directly, in case a signed release form is required by that dental office.

I don’t see your name on my dental insurance list.  Do you accept my insurance plan?

Although we don't contract or “participate” with any insurance or PPO plans, we certainly can see you.   We are happy to file your dental claim for you—often electronically—to efficiently maximize the benefits due you.  We often accept assignment of benefits, and then bill for the difference.  Feel free to call us with questions, though for questions specific to your dental policy, we recommend you check with your companys insurance person.

What different payment options do you provide?

We accept cash, personal checks, and Mastercard, Visa, and Discover credit cards, as well as offering Care Credit financing.  In addition, we offer a 5% discount for those patients who pay in full on the day that treatment starts.  (If you have dental insurance, the claim will show this reduced amount.)  We'll be glad to discuss these options with you further at the time of treatment planning.

How does Dr. O'Neil keep up to date on current techniques and materials?

Dr. O'Neil subscribes to and reads from a number of dental journals, and takes time away from the office on a regular basis for continuing education courses and seminars. 

He also participates on dental listservs and newsgroups—mostly as a ‘lurker’ reading other’s email postings—but sometimes as a contributor posting emails to other list members as well.

He shares this new information with his dental team, and she also keeps up with her own area of expertise through continuing education as well.

If I miss, or have to cancel an appointment, will I be charged?

Oh, darn it!  Don’t you hate it when you forget an appointment!?

While we send reminder cards and make confirmation calls ahead of time, we recognize anybody can get busy with work and family at the last minute, and completely forget an appointment.  

We almost never charge for missed visits—and we really don’t like to—but we appreciate a two-day notice if you're unable to keep the appointment.  This allows us to try to offer the time slot to someone else and helps us run the office more efficiently with reduced costs.  If “no-shows” or last-minute cancellations occur again or frequently, we may change how we schedule an appointment for you, or be forced to charge a missed appointment fee.   Thank you for your understanding.

What do I do if I have a dental emergency when the office is closed?

In case of a true dental emergency, please contact our office and let us know the nature of your condition.  We’ll return your call right away, give you helpful information over the phone, then determine if you need to be seen immediately.  

If Dr. O'Neil knows he will not be available for emergencies during a particular period of time, he will usually make arrangements in advance with a dental colleague or two in the community who should be available.   

Please call our office for the message of the name and phone number of those dentist(s).   In the rare event you still have trouble locating one of these dentists, you may try contacting another local or area dentist, as at various times in the past I have covered for each of the other area dentists, and they have occasionally helped us similarly.  

If still unsuccessful, you may consider the Emergency Room at your local hospital.  In Nebraska City, that would be CHI Health St. Mary’s (formerly St. Mary’s Hospital) now located at the south end of town.

(402) 873-5059